Mobile Care Support Services

Remote Medical Assistant

The remote medical assistant is the touchstone to support the day to day support services for patients. The key to the successful medical assistant is their ability to listen, make judgments and take appropriate action. Their duties include but are not limited to the following

  • Coordinate the NP real time information exchange as they move around
  • Gather and organize action lists for clearance at schedules meetings throughout the day
  • Manage emergency events
  • Smart phone Protocol and messaging
  • Instant messaging HIPAA Secure
  • Action list in EMR
  • Manage inbound calls: Each provider team will receive from 10 to 15 inbound calls per hour from facility staff, patients and their families, hospital and specialist professionals.
  • Manage outbound calls related to orders and patient services
  • Coordinate the flow and actions around orders
  • Lab Orders
  • Prescriptions including refills and modifications
  • DME Orders
  • Letters inbound and referrals outbound
  • Documentation in EMR
  • State Reviews of Charts etc.
  • VA Paperwork
  • Coordinate with other providers and specialists who support patients
  • Documentation
  • Manage all scanning and linking of inflow and outflow of paper documents and patient charts
  • Manage and process all inbound faxes (Several hundred per week)


  • Fax Schedule Info and coordinate with planned visits to facilities
  • Coordinate patient visit list with staff as appropriate
  • Patient Service Support Team
  • Medical Assistant team Call Center nurse Support
  • EMR Certified Coder Documentation Support
  • Patient Relationship Management software helps the Medical Assistant and Care Coordination team keep track of patient services and commitment tasks


  • Smart Phone
  • Tablet
  • lectronic Fax
  • Document Management
  • After Hours & Weekend Phone Support
  • EMR: Cloud Based compatible with laptop or tablet
  • Templates
  • Documenting Care
  • Orders
  • Daily Close


  • Patient Care Quality Performance Reporting
  • Accounting
  • General Ledger
  • Monthly P&L
  • Tax Reports

IT Infrastructure: MDCommerce provides the IT management and support staff and systems for:

  • Network
  • Hardware
  • Applications management (EMR, Communications, Accounting)
  • Disaster Recovery Protocols
  • Medical Billing/Revenue Cycle Management
  • Face Sheet and Insurance Set Up
  • Charge Processing
  • Claim Tracking
  • Payment Posting
  • EFT and iDeposit Banking
  • Patient Statements
  • Financial Performance Reporting
  • Marketing
  • Marketing Coaching and launch assistance
  • Web Site
  • Brochures
  • Facility
  • Patient/Family
  • Member Watchcare Services (MDCommerce Peace of Mind Total Care)
  • Daily team check of patient vitals for wellbeing update Remote Monitoring when needed
  • Coordination with facility staff on status wellbeing
  • Family and friends updates and coordination
  • Coordination with other services (Lab, pharmacy, Radiology, PT etc.
  • Anytime Access
  • Mobile Tablet based Skype Access to Provider
  • 24 X 7 physician and nurse call support
  • In Home Urgent Care Access (Online triage, Skype patient exchange, urgent in home visits)
  • Medication refill monitoring
  • Assistance with Personal Emergency Response Plan and Advance Directives
  • Assistance in Insurance Coverage Benefits Review
  • Personal Health Record Updates
  • Placement: Home Health and Hospice placement coordination
  • In-Patient Discharge Coordination

Get Started with Value Cycle Management